Everything you need is posted to you. Hi all, there is no wire coming out of the wall socket to connect to. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There are 10 types of people: those. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. 665 subscribers. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. Virgin Phone Switchover. 0 Kudos Reply. . Tried looking but can't see a way to book an engineer for this? Thanks If you don't have the cabling then call the pre-installs team on 0800 052 1734. SpeedQuickStart, set up and connections. Absolutely not. QuickStart, set up and connections. A master socket is the main socket for the phone line in your home, not an extension socket. Community Natter. Finally, they'll complete the setup to make sure it's all working. The a ppointment can be as soon as possible. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. SpeedIt could be that a previous owner has cut the cabling out. Further exclusions & legal stuff apply. It could be any of the 4 screw terminals in the first picture. There are multiple different branded wall boxes inside our flat but none. Reply. Manage Your Account. Hi, Want to share my experience so far getting connected to VM. Perfect for when you can’t all decide on what to watch. The Openreach socket is entirely irrelevant in any case. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. Chatter and natter. I can’t push - 5368162. I’ll call the 0800 number. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Home Phone. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday We ordered the virgin media broadband kit for self installation. Hello, I'm trying to set up my Virgin Media broadband. cable from wall. My previous sky microfilter attached here. Plug into the wall socket. My Virgin Media App. 0 Kudos. Networking and WiFi. However, there is no Virgin Media Wall socket in my house. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. . Sometimes there is no wall box, just a trailing cable. Virgin Media; My Virgin Media; Shop;. 1. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Stream from Virgin Media. Browse Virgin Media Virgin Media Community. Next, connect the power cable. Is here anyone from the Virgin Media team who can get - 5378662We recently applied for a virgin package of tv, phone and broadband. you do have if you think any look possible as a VM connection and forum members can advise. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. Image below of the Virgin Media PSU Plug that connects to the coax. on 06-03-2023 09:36. Rob. All the wall sockets I can see are for BT. Thanks, Scott. QuickStart, set up and connections. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Look for an omnibox on the outside of your property and try and trace the cable. The cable could be hidden within, or behind, furniture. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. I ordered self-install kit just to find out there is no Virgin socket in my new property. The hub got delivered on time as promised. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. Virgin Media; My Virgin Media; Shop; Help;. 2. Phone. ive just recieved my start up kit and just noticed no wall socket inside - 5122337. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. Account - Mobile. How can we - 5041171 Options. The box and cables may have been removed by the previous occupiers. Failing this. Options. Learn more. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up. When plugged into either cable the hub just flashes green 🤷🏼 ♀️ 0 Kudos Thanks for posting, welcome to both the community and indeed Virgin Media. Once you have hunted around for the examples linked above, if you don't think you have a conn. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. The Gamer Lounge. We have tried plugging it into the only box we found it would fit but no luck. Turn on and get connected. Options. . Switched On Families. (I did this video to help/guide new engineer as I did not find. I was unable to do step 1. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Intelligent WiFi Pod Trial. Networking and WiFi. on 23-12-2022 10:31. Go to solution. We would like to show you a description here but the site won’t allow us. I sign up for vm broadband and I was offered self instalation kit . SpeedMy Virgin Media App. Because when I talk with virgin before I buy the servic. Virgin Mobile. jpeg1. Virgin Phone Switchover. Please let us know if you wish to change your delivery method. The engineer looked around, there's no cable as well undeground. Hopefully you won't need anything further from us on this matter, but do. Koda. Stay safe online. Manage Your Account. Booking an engineer is easy with Virgin Media. Package arrive today and realized I don't have a VM wall socket to. I think it’s something like £5-£8 per day that your services aren’t on. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. I followed the steps mentioned. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. Some new sockets may look like. Please support me in this regard. We have the quickstart pack but sadly cannot get broadband set up and working. on 31-12-2021 10:47. I wanted. We can assist further publicly for now with your Wi-Fi issues. Wiring A Home Ethernet Network Practical Beginners Guide. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. £8p/m extra or included with Gig1 or Volt. No Virgin Media Wall Socket on 13-04-2022 14:47. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Browse Virgin Media Virgin Media Community. on 04-02-2023 11:17. The block box on second picture is an amplifier for terrestrial TV. Security matters. then you will need to contact the pre-install team to install a new socket (0800 052 1734) VM BB TV Landline. Tudor. 4 weeks ago. Account - Cable. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. We would like to show you a description here but the site won’t allow us. Manage Your Account. both appear. on 21-03-2023 18:43. Account - Cable. 22-12-2022 19:19 - edited 22-12-2022 19:20. SpeedWall Socket Installation in QuickStart, set up and connections 2 weeks ago; I need a VM wall socket in QuickStart, set up and connections 2 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks agoHi, Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. Account - Cable. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. I only had the option for self installation. Would you expect it to work fine for gig1? Is there anything obvious I am missin. Reply. But I have no Virgin Media Wall socket in my - 5339557. However the wall socket doesn’t have the correct connection for the cable with the hub. 1 Mar 2016. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. Hello. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday New Install Assistance. Account - Mobile. Joining in. Checked every room in the new house but there were none. 5. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Solved: Hi guys and gals. I am trying to set up our wifi. Everything you need is posted to you. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Ashleigh_C. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. However the wall socket doesn’t have the correct connection for the cable with the hub. Hello sophieboulter1. When you place your order, we'll let you know. QuickStart, set up and connectionsHello VLNeedham. UmbraRabbit. Browse Virgin Media Virgin Media Community. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Virgin Mobile. Security matters. Hi. Plug into the Hub. It's great to hear your wall socket concerns have now been addressed and resolved. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. Tech Chatter. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. 01-02-2023 10:59 - edited 01-02-2023 11:00. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. Speedon 17-12-2022 10:39. I've tried looking but can't see a way to book an engineer for this? Thank you. Can a member of the team contact me to arrange a. This seems to be the only way that i can speak to someone about the issue. The cable could be hidden within, or behind,. Please remember, there’s always a £35 activation fee for our services. Picked up my self install but I cannot work out what my 'live' wall plug is. SpeedWas able to purchase a self install setup but have no wall socket. My Virgin Media App. No Virgin media wall socket. Basically opened it, removed the connector and put there wire through the wall. The wall socket has a thick plug bit. Switched On Families. . Solved Fibre Phone Upgrade Virgin Media Community 4863537. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If an engineer is offered - accept that. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. At least 30Mbps download speeds in every room or £100 one-off credit. You can also check for a loose cable as not all properties have a socket. Thanks mate. 0 Kudos Reply. on 27-01-2023 17:22. I tried both the wires, it didn’t set up the WiFi. . The cable could be hidden within, or behind, furniture. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. I'm very sorry to hear about the non wall socket. But I have no Virgin Media Wall socket in my house. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. in QuickStart, set up and connections Saturday; I have ordered a quick start self install kit, but have no VM socket in the house i moved to in QuickStart, set up and connections 2 weeks ago; Hub 3 set up in QuickStart, set up and connections 3 weeks agoSolved: Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall - 5410272. Manage Your Account. Plug into the wall socket Push the red label end of the white cable, into. Virgin Media; My Virgin Media; Shop; Help;. Plug the cables into the Hub. Hi @Abigaill. Thanks! Regards, BilalThere is no difference in wall sockets and cables, so you can freely connect any device to any socket. 2 Uninstall TiVo box. You will need to use VM supplied coax cables from the. Account - Mobile. Virgin Phone Switchover. to be phone lines. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. SpeedCheck out the do's and don'ts, in our Community FAQs. Fairly sure a "self install" is just them sending you the Hub and telling you to plug it into their already existing coax box on the wall. . I chose the option as the property was eligible and I’d like our internet connection up and running as soon as possible. The cable could be hidden within, or behind, furniture. Very. We're here to help. Sometimes there is no wall box, just a trailing cable. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Stay safe online. Being connected to the internet is one of the most important modern essentials in 20. Account - Mobile. In both cases, these connections are clearly. Stay safe online. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. . An engineer came out yesterday and we eventually found it randomly part the way down the stairs. All the wall. Call the pre-installation and delivery team on 0800 052 1734. Switched On. I’ve received self-installation kit today. A couple of past ex. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. The installation should take around an hour. (I wish they had offered me that instead of the self install in the first place to be honest,. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. When plugged into either cable the hub just - 5440321. May I know which one I can connect. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. We have tried plugging it into the only box we found it would fit but no luck. Browse Virgin Media Virgin Media Community. Tudor. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is. Stay safe online. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. No virgin media wall socket in QuickStart, set up and connections 4 hours ago;Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Networking and WiFi. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. We're sorry to hear that there are no wall sockets in your property. 2) plug new provided cable into hub. We would like to show you a description here but the site won’t allow us. Forum; Apps. 3 minutes ago. Sorry to hear you need some additional support with your installation due to missing some sockets required. Post up some photos of your wall socket and its cable ends and Hub socket. Most QuickStart kits have just 6 cables, connectors and powerlines to. I was trying to book an engineer but I didn’t get anywhere. Connect the Hub’s power cable with the blue tab. in Email 10 hours agoHi Virgin Media Team, Hope you are well. on 01-02-2023 14:26. They will re-wire to your requirements. I have also checked outside and there is no box either on my property or on my boundary wall. . I am then unable to sign in to my account as I do not have my account information. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Could anyone please help to book an appointment for an engineer to setup the Virgin Media wall socket? Thank you Sourav In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Installation: Wall socket issue. Connecting Hub 3. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. If you have been given a Quickstart pack,. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. you take control of your Virgin Media life. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. Look for an omnibox on the outside of your property and try and trace the cable. However, I do not have any of the specified wall sockets available. Hi there. Options. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Friday or 8AM. 5. Tudor. This is usually a plastic wall box that has Virgin Media branding on it, or in some cases, you might only find a cable modem connector being fed into your house. Go to solution. 1 Kudo. Options. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. in QuickStart, set up and connections 2 hours ago; Installation: Wall socket issue in QuickStart, set up and connections 6 hours ago; Install confusion in QuickStart, set up and connections yesterday; Customer support is a nightmare: no way to schedule installation in QuickStart, set up and connections. Account - Cable. New to the UK and just moved into our first home here. New customer, trying to self install my hub and 360 box. Vonage 2nd line. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I was told when purchasing the broadband package that fibre was available here. Connection To socket and hub firm. Would it be possible to arrange getting one sent out. If QuickStart you shoul already have the socket or maned the technician will do. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Have you downloaded and used our Connect App yet? It'. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Browse Virgin Media Virgin Media Community. But. Browse Virgin Media Virgin Media Community. We had sky and when i went to set up my install pack, I noticed they took out the connector and used the virgin casing to put there dish and TV wire through. Virgin Phone Switchover. Browse Virgin Media Virgin Media Community. The Gamer Lounge. Welcome to our Community Help Forum 🙂. When you see. Wall Socket. This means you'd have to change your install to a manned one instead. No Virgin wall socket sophiep0989. Connect the cable adaptor to the black banded end of the 3m isolator cable. We previously had Virgin Media installed here back in 2017 and at the t. . Just a open reach socket. 195. Re: No Wall Socket for Quickstart. Virgin Media. It also protects the network from 240 volts being fed to it by faulty TVs in your home. 3 weeks ago. Switched On Families. - 5372385. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. . The kid arriving on Tuesday the 29. VM will usually only supply a Quickstart to a property that had VM previously. Speed That is a rooftop aerial outlet for Freeview TV. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. Also tried the Ethernet, not. A dual F connector cable may well be a satellite connection. But I don't think I have any Virgin Media Wall sockets in my house. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. If you're happy with this and for the charge we can make the arrangements for you 🙂. Installing and configuring your kit If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I can’t find any trailing cable at all. Rob. Try the automated service status number 0800 561 0061 to check for any faults in your area. Hello, I'm trying to set up my Virgin Media broadband. Account - Mobile. Do I - 5019032Follow these steps to install your virgin Media Broadband, TV and Phone service. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Reply. We have the quickstart pack but sadly cannot get broadband set up and working. But. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Hi, I recently moved to this house and placed an order for VM broadband which I received today. I have received my quick start-up kit. Manage Your Account. These enter my house via an air brick/vent very close to. Stay safe online. We're sorry to hear that there are no wall sockets in your property. 2 weeks ago - last edited 2 weeks ago. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. The first thing is to start making alternative arrangements for your internet connectivity. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. which will give you a general idea of VM fixtures and fittings. 4 weeks ago. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday; No wall socket in QuickStart, set up and connections TuesdayQuickStart, set up and connections. Technician: No extra cost – If QuickStart’s unavailable.